1. Introduction
Crown Elara Resort & Casino ("we", "our", "us") operates the website celebrattropi.com. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or use our services.
We respect your privacy and are committed to protecting your personal data in line with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and the General Data Protection Regulation (GDPR) for our international guests.
2. Data Controller
The data controller for this website is Crown Elara Resort & Casino, located at 100 Eagle Street, Brisbane, QLD 4000, Australia. For any data-related questions, contact us at support@celebrattropi.com.
3. What Data We Collect
We may collect the following types of personal data:
- Identity Data: Your name, as provided in our contact form.
- Contact Data: Your email address and phone number.
- Technical Data: IP address, browser type, operating system, and device information collected through cookies and analytics tools.
- Usage Data: Pages visited, time spent on pages, and navigation paths.
- Communication Data: Messages you send through our contact form.
4. How We Collect Data
We collect data through:
- Direct interactions: When you fill in our contact form or send us an email.
- Automated technologies: Cookies, server logs, and analytics tools that collect technical and usage data when you browse our site.
- Push notifications: If you opt in to browser push notifications through OneSignal, your subscription data is collected.
5. How We Use Your Data
We use your data for these purposes:
- To respond to your enquiries and provide customer support.
- To send you information you have requested.
- To improve our website and services.
- To analyse website traffic and user behaviour (with your consent).
- To send push notifications (only if you opt in).
- To comply with legal obligations.
6. Cookies
6.1 What Are Cookies
Cookies are small text files stored on your device when you visit a website. They help the site work properly and provide usage data.
6.2 Types of Cookies We Use
- Essential Cookies: Needed for the website to function. These cannot be turned off. They include cookies for cookie consent preferences.
- Analytics Cookies: Help us understand how visitors use our site. These are only set if you give consent.
- Marketing Cookies: Used to deliver relevant content and measure the success of campaigns. Only set with your consent.
6.3 Managing Cookies
You can manage your cookie preferences through the cookie consent banner shown when you first visit our site. You can also clear cookies through your browser settings at any time.
7. Third-Party Services
We use the following third-party services that may process your data:
- OneSignal: For push notification delivery and email collection. OneSignal's privacy policy applies to data processed by their service.
- Google Fonts: For web font delivery. Google may collect IP addresses.
8. Data Retention
We retain your personal data only for as long as needed to fulfil the purposes described in this policy. Typical retention periods are:
- Contact form data: 24 months from submission.
- Cookie consent records: 12 months.
- Analytics data: 26 months (anonymised).
- Push notification subscriptions: Until you unsubscribe.
After the retention period, data is securely deleted or anonymised.
9. Your Rights
Under the Australian Privacy Act and the GDPR, you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Ask us to correct any inaccurate or incomplete data.
- Deletion: Request that we delete your personal data.
- Restriction: Ask us to limit how we process your data.
- Portability: Request your data in a structured, machine-readable format.
- Objection: Object to the processing of your data for certain purposes.
- Withdraw Consent: Withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.
To exercise any of these rights, email us at support@celebrattropi.com. We will respond within 30 days.
10. Data Security
We use appropriate technical and organisational measures to protect your data. This includes encrypted connections (HTTPS), secure servers, and access controls. However, no method of transmission over the internet is 100% secure.
11. International Transfers
Some of our third-party service providers may process data outside Australia. Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent protections.
12. Children's Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page regularly.
14. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, contact us:
- Email: support@celebrattropi.com
- Address: 100 Eagle Street, Brisbane, QLD 4000, Australia
- Phone: +61 7 3000 1987
15. Complaints
If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au, or with your local data protection authority if you are located in the EU/EEA.